Player Welfare
Responsible Gaming at in7
At in7, we believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page explains the tools, safeguards, and support resources available to every player on the in7 platform to help you stay in control and enjoy the experience responsibly.
Section 1
Our Commitment to Safe Play
in7 is Bangladesh's trusted online casino and sports betting platform, and our duty of care to players is a cornerstone of how we operate. Responsible gaming is not a compliance checkbox for us — it is a genuine commitment embedded in every part of the platform, from account registration through to how we handle withdrawal requests and support interactions.
We recognise that while the vast majority of our players enjoy betting as a leisure activity and manage their play comfortably within their means, a small number of individuals may develop problematic patterns of gambling behaviour over time. in7 takes this seriously. Our responsible gaming framework is designed to give every player the information and practical tools they need to make informed decisions, set personal boundaries, and seek help if gambling stops feeling fun.
The following principles guide in7's approach to responsible gaming across the platform:
Player-First Design
Every in7 account includes built-in tools for setting deposit limits, requesting cool-off periods, and activating self-exclusion — accessible at any time directly from your account dashboard.
Proactive Monitoring
in7's compliance team monitors player activity for indicators of problem gambling behaviour. Where patterns of concern are identified, in7 will make responsible contact with the affected player.
Strict Age Controls
in7 enforces an 18+ age requirement through mandatory identity verification at registration. Accounts that cannot confirm player age are suspended without exception until verification is completed.
24/7 Support in English
Our support team is available around the clock, every day of the year, to assist players who have concerns about their gambling behaviour or need help activating any of the responsible gaming tools described on this page.
Secure & Confidential
All responsible gaming requests — whether a deposit limit change, a cool-off period, or a self-exclusion — are handled confidentially by in7 staff and processed promptly without judgement.
No Pressure to Continue
in7 will never send bonus offers or promotional messages to players who have activated a cool-off period or self-exclusion. We respect your decision to take a break, for however long you need.
Section 2
Age Restriction & Verification
in7 operates a strict minimum age policy. You must be aged 18 years or older to register an account, make a deposit, place a bet, or play any casino game on the in7 platform. This applies to all players in Bangladesh without exception.
Age verification is a mandatory step in the in7 account setup process. Before a withdrawal can be processed — and in many cases before a deposit limit above a basic threshold is granted — players are required to submit a valid, government-issued photo identity document. Accepted documents include:
- Bangladesh National Identity Card (NID) — front and back copies required.
- Valid Bangladesh passport — photo page required.
- Bangladesh driving licence — front copy required.
Where in7 has reasonable grounds to suspect that a player may be under the age of 18 — for example, based on information supplied during registration or identified through our monitoring processes — the account will be suspended immediately pending full identity and age verification. Any funds deposited by a verified underage player will be returned, and the account will be permanently closed.
Important: If you are aware of a minor attempting to access in7, or if you believe your account details may have been accessed by a person under 18, please contact us immediately at [email protected]. in7 takes underage gambling extremely seriously and will act on all credible reports without delay.
Parents and guardians in Bangladesh are encouraged to use internet filtering software to restrict minors' access to online gambling platforms. in7 supports these efforts and will cooperate fully with any verified parental concern raised through our support channels.
Section 3
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not necessarily mean gambling every day or spending very large amounts — it is defined by the impact gambling has on your life, your finances, and the people around you. Awareness is the first and most important step.
The following checklist highlights common warning signs that gambling may be becoming a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the tools described in the sections below or to contact in7 support for guidance.
Warning Signs — Do Any of These Apply to You?
You are not alone. Problem gambling affects people from all walks of life and at all income levels. Recognising the signs and reaching out for help is a sign of strength, not weakness. in7's support team is available 24/7 and will treat your situation with complete confidentiality and care.
Section 4
Deposit Limits
One of the most effective ways to keep gambling within a budget you are comfortable with is to set a deposit limit on your in7 account. A deposit limit caps the total amount of money you can add to your account over a defined period, regardless of how many individual transactions you attempt.
in7 offers deposit limits across three time windows. You can set any combination of these limits simultaneously:
| Limit Type | Period | How It Works | Taking Effect |
|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Caps total deposits within any 24-hour window. Once reached, further deposits are blocked until the period resets. | Immediately upon saving |
| Weekly Deposit Limit | Rolling 7 days | Caps total deposits within any 7-day rolling window. Useful for players who prefer weekly budget planning. | Immediately upon saving |
| Monthly Deposit Limit | Rolling 30 days | Caps total deposits within any 30-day rolling window. Recommended for players who manage finances on a monthly basis. | Immediately upon saving |
Deposit limits can be set or reduced at any time and take effect immediately. If you request an increase to an existing deposit limit, a mandatory 72-hour cooling-off period applies before the higher limit comes into force. This delay is intentional — it gives you time to reconsider whether the increase genuinely reflects a comfortable and considered decision.
To set or modify your deposit limits, log in to your in7 account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at [email protected] and a member of the team will assist you within one business hour.
Tip: Setting a monthly deposit limit equal to the amount you have genuinely budgeted for entertainment is one of the simplest and most reliable ways to ensure your gambling stays enjoyable and financially comfortable over time. in7 recommends all players set at least one deposit limit when opening their account.
Section 5
Time-Out & Cool-Off Features
Sometimes all you need is a short break — a few days away from the platform to reset, reflect, and return when you feel ready. in7's time-out and cool-off features are designed exactly for this purpose. They provide a structured pause without the permanence of full self-exclusion.
Short Cool-Off Period (24 Hours – 7 Days)
A brief timeout that temporarily locks your account from placing bets, depositing funds, or accessing casino games. Available for 24 hours, 48 hours, 72 hours, or 7 days. Takes effect immediately and cannot be reversed once activated. Your account balance is preserved and withdrawals remain available throughout the cool-off period.
Extended Time-Out (2 Weeks – 6 Weeks)
An extended break of 2 weeks, 4 weeks, or 6 weeks for players who need a longer pause. During this period, you will not receive any promotional communications from in7. Like the short cool-off, this takes effect immediately and cannot be cancelled or shortened once activated. Your funds remain safe and accessible for withdrawal.
During any active time-out or cool-off period, in7 will automatically suppress all marketing and promotional communications to your registered email address and mobile number. You will not be contacted with bonus offers, game recommendations, or re-engagement messages while your break is in place.
To activate a time-out or cool-off period, visit the Responsible Gaming section of your in7 account settings, or contact our support team at [email protected]. Requests made via email are processed within one hour of receipt, 24 hours a day.
Note on Reactivation: When a time-out or cool-off period expires, your account will not automatically reactivate for betting and casino access. You will be required to log in and actively confirm that you wish to resume play. This confirmation step ensures that account access is always a conscious, deliberate decision and not something that happens by default.
Section 6
Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on in7. When you self-exclude, your account is fully suspended — you cannot log in, deposit, place bets, or access any games for the entire duration of your exclusion period. Self-exclusion is intended for players who feel that gambling has become a serious problem and who need a firm, enforced boundary.
in7 offers self-exclusion periods of the following durations:
- 6 months — suitable for players who need a significant break to reassess their relationship with gambling.
- 1 year — recommended where gambling has caused financial or personal difficulty that requires time to address.
- 2 years — for players who want a long-term enforced break with minimal risk of relapse.
- 5 years — for players who feel that gambling is a persistent problem requiring an extended period of abstinence.
- Permanent / Indefinite — a permanent self-exclusion that closes the account irrevocably. This cannot be reversed under any circumstances.
Self-exclusion is irreversible for its full duration. Once activated, in7 cannot lift or shorten a self-exclusion period regardless of the reason given. For permanent exclusions, the account is closed permanently and no future registration using the same identity details will be permitted on in7. Please consider your decision carefully before requesting self-exclusion, and if you are unsure, speak to our support team first.
How to request self-exclusion on in7:
Log In to Your Account
Access your in7 account and navigate to the Account Settings menu in the top-right corner of the dashboard.
Open Responsible Gaming
Select the Responsible Gaming section, then choose "Self-Exclusion" from the list of available tools.
Choose Your Duration
Select the exclusion period that best fits your needs. Read the confirmation notice carefully before proceeding.
Confirm & Submit
Confirm your request. Your account is suspended immediately. Any available balance can be withdrawn before the suspension takes full effect.
If you are unable to log in to your account to request self-exclusion, you can also make the request directly by emailing [email protected] from your registered email address. Include your full name, registered mobile number, and your chosen exclusion period. The support team will process your request within one hour and send written confirmation once the exclusion is active.
Section 7
Additional Player Protection Tools
Beyond deposit limits, time-out features, and self-exclusion, in7 provides a range of additional tools and settings designed to help players maintain healthy gambling habits and stay aware of how they are engaging with the platform.
Session Time Reminders
Set a session timer that displays a reminder notification after you have been logged in for a specified duration (e.g., 30 minutes, 1 hour, 2 hours). The reminder prompts you to review your activity and decide whether to continue or log out.
Loss Limits
Set a maximum net loss amount over a daily, weekly, or monthly period. Once you reach your loss limit, your account will be automatically restricted from further betting activity until the period resets.
Activity & History Statements
Download a full statement of your betting and deposit activity over any selected date range from your account dashboard. Reviewing your history regularly is one of the simplest ways to stay aware of your gambling patterns.
Marketing Opt-Out
Opt out of all promotional communications — bonus offers, game recommendations, seasonal promotions — at any time from your notification preferences. This can be done without activating a time-out or self-exclusion.
Reality Check Pop-Ups
Enable periodic reality check notifications that display how long you have been playing and your net result for the session. These brief pauses encourage informed decision-making during extended play sessions.
Wager Limits
Set a maximum single-stake limit to prevent impulsive high-value bets during a session. Wager limits can be applied across all products or individually for sports betting and casino games.
All of these tools are available in the Responsible Gaming section of your in7 account dashboard. Limits and restrictions that reduce your gambling activity take effect immediately. Changes that increase your allowances are subject to the standard 72-hour review delay.
Section 8
Getting Help & Support
If you believe your gambling is causing you harm, or if you are simply feeling uncertain about your relationship with betting or casino games, please reach out. You do not need to be in crisis to ask for help — our support team is here for any concern, large or small, and will always respond without judgement.
in7 support is available 24 hours a day, 7 days a week, 365 days a year. Our team communicates in English and can assist with activating any responsible gaming tool, discussing your account activity, or simply listening if you need to talk through how you are feeling about gambling.
Live Chat Support
Access live chat directly from your in7 account dashboard. Our agents are online around the clock and typically respond within two minutes. Live chat is the fastest way to activate a time-out, cool-off, or self-exclusion immediately.
Email Support
Send a detailed message to [email protected] at any time. Email responses are provided within one hour for responsible gaming requests. Please include your registered name and mobile number so we can locate your account quickly.
Confidentiality Assurance: All responsible gaming communications with in7 are handled by a dedicated team and treated as strictly confidential. Your request to set a limit, take a break, or self-exclude will never be shared with other in7 departments for commercial purposes, and it will not affect the processing of any pending withdrawal from your account.
in7 also encourages players who are struggling with problem gambling to speak with trusted family members or friends, or to seek guidance from a healthcare professional. Taking action early — before gambling becomes a serious financial or personal problem — is always easier than waiting.
Remember: gambling at in7 is meant to be enjoyable. The moment it stops feeling like entertainment and starts feeling like an obligation, a compulsion, or a source of stress, that is the signal to pause. We are here to help you do exactly that, whenever you need us.
Play Smart. Stay in Control.
Explore in7's full range of games and sports markets — and remember, our responsible gaming tools are always just one click away in your account settings.
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